At Madhav Arts, we believe ordering your favourite marble statues should be a smooth, reliable and worry-free experience. Whether you are in India or anywhere across the globe, we ensure a completely transparent and customer-friendly ordering process.
Domestic Orders (Within India)
1. Order Processing & Quality Check
Once you select a marble murti or artifact, our team carefully inspects every detail to ensure it meets our high-quality craftsmanship standards.
Only after approval, the product is professionally packed for safe delivery.
2. Safe & Secure Packaging
We use premium packaging materials —
- Multi-layer bubble wrap
- Foam safety sheets
- Heavy-grade corrugated boxes
- to ensure your sculpture reaches you in perfect condition.
3. Delivery Across India
- We ship to almost every location in India using trusted logistic partners.
- Delivery charges depend on product weight, dimensions & destination.
- A tracking ID is shared for every shipment so you can monitor your order anytime.
4. Store Pickup Facility
If you prefer, you can collect your order directly from our Jaipur showroom.
We will notify you once the product is ready.
Kindly carry:
- Order confirmation
- Valid ID proof
5. Transit Insurance
All shipments are fully insured.
In case of any transit issue, we will assist you with replacement or refund as per your preference.
Handling Damage Claims
We pack with utmost care, but if any product is damaged during delivery:
- Inform us within 48 hours of receiving the shipment
- Share clear photographs/videos of the damaged area & packaging
- Our team will initiate the insurance claim and resolve the issue quickly
International Orders (Outside India)
We proudly ship beautiful Indian craftsmanship worldwide.
For every country, we offer customized logistics support according to regulations & shipping guidelines.
Quality Approval & Export Packaging
Every statue undergoes detailed checking before dispatch.
We use export-grade packaging with wooden crates (if required) for extra safety during long journeys.
Insurance & Fumigation Support
- Full shipment insurance included
- Fumigation arranged for air & sea shipments (as required by importing countries)
Shipping Methods
1. Air Cargo Shipping:
Fast delivery for urgent orders
- Weight & size restrictions apply
- Customs clearance handled by us
- Airway Bill provided as proof of shipment
2. Sea Cargo Shipping
Best option for heavy/bulk orders
- Takes longer than air shipping
- Customs clearance supported by our logistics team
- Packed securely in sealed export containers
Payment Methods
At Madhav Arts, we offer safe, quick, and convenient payment options for both Indian and International customers. You can choose any method that suits you best.
For Domestic Payments (Within India)
We accept:
- UPI Payments (PhonePe, Google Pay, Paytm etc.)
- Bank Transfer / NEFT / RTGS
- Cash Deposit in Bank
- Cheque / Demand Draft (subject to clearance)
Once your payment is confirmed, we immediately begin the processing of your order.
For International Payments
We support multiple secure options for overseas buyers:
- International Bank Transfer (SWIFT / Wire Transfer)
- Western Union / MoneyGram
- PayPal (charges applicable)
Our team will share complete banking / remittance details during the order confirmation.
Advance & Payment Terms
To confirm your booking, an advance payment is required depending on the order type:
- Ready stock items – 30% advance, balance before dispatch
- Customized / Made-to-order statues – 50% advance, balance after product completion
Photos and videos are shared before final payment to ensure full customer satisfaction.
Billing & Documentation
Every order is provided with:
- Tax invoice / Proforma invoice
- Packaging list
- Shipping documents (Airway Bill / Bill of Lading) for international orders
- Insurance details (where applicable)
Need Help? We Are Here for You
Your satisfaction is our priority.
For any assistance, custom order, shipping queries or bulk requirements — feel free to contact us anytime.
Customer Support – Madhav Arts
